Azalea Pets ("the app," "we") is a companion app that helps you keep a living record of your pet. This policy explains what we collect, why, and the choices you have. The short version: your data exists to power your pet's record, we don't sell it, and we don't use it for advertising.
We do not sell personal information, and we do not use your data for third-party advertising.
Azalea's replies, photo understanding, and record-keeping are powered by third-party AI model providers. Your messages and attached photos are transmitted to these providers to generate responses. We configure these services for processing only — not for training on your identifiable data where the provider offers that control.
We rely on a small set of processors to run the app: Supabase (database, authentication, file storage), Render and Netlify (hosting), AI model providers (chat and image understanding), Resend (transactional email, such as vet summaries you send), and Apple Push Notification service (notifications on iOS). Each receives only what it needs to perform its function.
Some features share information at your explicit request: sending a vet summary emails your pet's health information to the address you provide; share cards and slideshows create images you choose to share. Nothing is shared with your vet or anyone else without an action from you.
You can choose to connect an AI assistant (for example, Muse by Meta) to your Azalea Pets account, or create a personal API key for one. Nothing is shared with any assistant unless you connect it yourself, and you approve the connection on an Azalea Pets screen that says exactly what it can do.
Once information reaches an assistant you connected, that company's own privacy policy governs what it does with it, so connect only assistants you trust. We keep a security log of connections and of what each assistant adds (what was done and when, not the contents of what it read) so that you and we can see what an assistant did and stop misuse. We don't sell this information or use it for advertising.
To keep the service safe and lawful, messages and uploaded images are screened by automated safety systems as part of generating Azalea's responses; content those systems flag may be reviewed by us and is logged with your account. We may preserve flagged content and related account information, and disclose it to authorities, where the law requires it (for example, reports of apparent child sexual abuse material to the National Center for Missing & Exploited Children) or permits it in emergencies involving danger of death or serious physical injury. Outside those situations, the sharing rules above apply.
Your data is kept while your account is active. Deleting a pet removes that pet's record, timeline, and photos. To delete your account and all associated data, email hello@azaleapets.com from your account email and we will complete the deletion within 30 days.
Azalea Pets is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will delete it.
Data is encrypted in transit, access is authenticated per-account, and photos and records are scoped to their owner. No internet service can promise perfect security, but we build with standard protections and least-privilege access.
You can access and correct your pet records in the app at any time, export summaries, and request a copy or deletion of your data by email. Depending on where you live, you may have additional rights under local law; contact us to exercise them.
If this policy changes materially, we'll update the effective date above and note the change in the app.